“Make gives us so much power”: How Stellantis &You scaled an AI voice agent to 20,000 calls a month with Make
Stellantis &You UK connected their virtual receptionist AI agent with Make to provide it with real customer data. The agent now handles 20,000 calls a month and saves the business £200,000 a year on this use case alone.
How Stellantis &You scaled an AI voice agent to 20,000 calls a month with Make
Stellantis &You UK represents multiple vehicle manufacturer brands across around 30 dealership locations and 1,500 employees in the UK. Every call a dealership didn't answer used to be routed to a human virtual reception team.
The problem: that team only worked business hours, and customer queries often fell outside what they could answer.
To fix this, the company built a virtual receptionist AI agent with ElevenLabs. But putting AI in front of customers raised real questions. Would it handle the call volume? Would it do so reliably?
That's when Stellantis &You UK connected the AI agent to Make. Now it pulls real customer data mid-call, sharpening both resolution time and accuracy.
"Make gives us the power to learn fast, iterate fast, fail fast, and get solutions to our users in a rapid way."
David Male, Head of Transformation at Stellantis &You UK
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