Manual monitoring, unstructured tickets, and scattered incident context drain time that should go toward innovation. Make connects your IT infrastructure with the power of AI. You can build reliable workflows that monitor systems and provision accounts, add AI-enhanced processes that structure ticket intake and scan API changelogs - and even deploy agents that automatically take action when necessary. Every step runs on a visual canvas your IT team can trust.
Make connects your IT apps monitoring tools, ticketing systems, project management platforms, documentation repositories, and communication channels. Automated workflows poll system health, provision user accounts, sync documentation, and manage data across systems with precision. AI-enhanced workflows go further, extracting entities from unstructured tickets to create structured backlog items, and scanning API changelogs to summarize updates. Where incidents need to be documented fast and completely, an AI agent pulls context from alerts, chat, and timelines to generate a structured postmortem report.
Every step runs on a visual canvas your IT team can see, audit, and trust.
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13 use cases found
Turn a product brief into approval-ready drafts for every launch channel
Mark a brief ready and get a formatted, approval-ready draft queued for every launch channel.
Turn a product brief into approval-ready drafts for every launch channelDiagnose new bugs entering triage with Claude Code
Pull context from new bug tickets, investigate the attached product repository, and post the root cause and affected files back to the ticket.
Diagnose new bugs entering triage with Claude CodeRefine UI copy for brand consistency
Keep every product word on-brand with instant UX copy refinement that speeds reviews and eliminates style drift.
Refine UI copy for brand consistencyRoute access requests to owners
Interpret employee access requests from chat, identify the relevant resource and its owner, and route the request to the owner for approval.
Route access requests to ownersTriage backlog tickets to owners
Review unassigned tickets on a schedule, assign each to the most appropriate owner, and update the ticket status to active.
Triage backlog tickets to ownersSchedule postmortems from resolved incidents
Auto-schedule SLA-ready postmortems with pre-built incident briefs, turning resolution into productive reviews within minutes.
Schedule postmortems from resolved incidentsDraft incident postmortems from chat history
Automatically turn every incident into a structured postmortem with clear timelines, owners, and action items—no manual write-up needed.
Draft incident postmortems from chat historyTrack API changes for engineering
Stay ahead of API changes with automatic monitoring, concise summaries, and instant alerts that reduce integration risk and save engineering time.
Track API changes for engineeringRoute access requests to tool owners
Capture internal access requests, match each requested tool to its registered owner, and assign the ticket to that owner.
Route access requests to tool ownersWith Make's AI and automation platform, you can set up workflows that span from automated system monitoring and account provisioning to AI-enhanced ticket structuring and API changelog detection to an AI agent that generates incident postmortems. These workflows handle system monitoring, network configuration, software updates, and incident management. All visible on a canvas your IT team can trust.
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Automated workflows handle the IT tasks that consume your team's day. Monitoring runs on schedule, accounts provision instantly, and documentation updates automatically. AI structures incoming tickets, so IT teams focus on innovating instead of triage. When an AI agent generates postmortems, incident learning happens without manual write-ups.
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AI workflows don't miss a monitoring check or skip an access revocation. AI classification ensures consistent severity labels across tickets, keeping your IT records perfectly audit-ready.
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Every IT environment is different. Make lets you build workflows that match your exact infrastructure without writing code, allowing you to scale automation alongside your organization's unique goals.
Here is what you need to start: from reliable workflows to AI-powered IT.
Identify core IT tasks
Pinpoint the tasks that drain your IT team's most time or get in the way of your stakeholder’s ability to execute their work. Manual system monitoring checks, ticket intake that buries developers in triage, API changes that go unnoticed, or incident documentation that takes hours. Identify the pain, that's your first workflow.
Choose the right platform
Select a versatile platform, like Make, that integrates with your IT infrastructure and supports monitoring triggers, AI-enhanced ticket classification, and autonomous agents. Use Make's drag-and-drop canvas to build visually.
Browse templates
Explore Make's ready-to-use IT templates to find quick solutions for common IT automation tasks.
Develop and deploy workflows
Build workflows that handle your IT processes reliably. Add AI modules where you need entity extraction or changelog summarization. Manage everything from Make Grid.
Success stories
Support
Everything you need to know about the AI-powered IT Automation. Can’t find the answer you’re looking for? Please chat to our team.
AI-powered IT automation connects your monitoring, ticketing, and documentation tools to handle IT operations intelligently. Instead of technicians manually assigning severity to bugs or writing up postmortems, the software manages the triage. It can automatically provision accounts, use AI to read and classify unstructured API updates, or act as an AI agent that pulls chat logs to generate incident reports directly. This approach drastically lowers administrative overhead while keeping systems secure and documented.
Common use cases:
Anything from system monitoring alerts and user account provisioning to complex multi-step workflows spanning ticketing systems, documentation repositories, API management, and incident response.
Manual IT processes consume engineering time that should go toward building. Automation handles the repetitive work — monitoring, provisioning, documentation — with consistency and precision. AI-enhanced workflows add interpretation where unstructured data needs to be classified or summarized. The result: faster incident response, cleaner backlogs, and technicians who spend time on innovation instead of admin.
Make is built with enterprise-grade security — SOC 2 Type II certified, GDPR compliant, with encryption, SSO, and role-based access control. Every workflow step is logged and visible on Make's canvas, giving your infrastructure team full transparency into how data moves through your systems.
An AI agent in Make is an autonomous workflow where the AI determines what steps to take based on the goal you define. For IT, the Incident Postmortem Agent is a practical example: after an incident is resolved, it reviews technical context, pulls relevant chat history and alert timelines, and generates a structured postmortem report with timelines, action items, and owners — all without manual write-up. You define the documentation template and data sources. The agent handles the rest. Every step is logged on the visual canvas.
The shift is from rule-based automation to AI-enhanced and agentic workflows. Automated monitoring and provisioning are now table stakes. The next wave is AI that can interpret unstructured data — classifying tickets, summarizing API changes, detecting anomalies.
Beyond that, AI agents are beginning to handle complex tasks like postmortem generation, where the system determines what context to gather and how to structure the output. Make supports the full progression on one visual platform.
Choose a workflow to automate, get started for free and use Make's visual builder to create your AI automation or agent. Start with Make's ready-to-use AI agents from common tasks, or browse pre-built IT templates to get running in minutes. You can get inspired with those to get started and find your own game-changing use case, and contact our team for more information and help in tailoring these use cases for your business.
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