Route access requests to tool owners
Capture internal access requests, match each requested tool to its registered owner, and assign the ticket to that owner.
Copied
When an employee submits an access request through [internal request form tool], read the requested tool name and access level from the submission, then look the tool up in [software inventory registry] to find its designated owner. Create the request ticket in [IT service desk or ticketing system] and assign it to that owner, notify the owner through [team chat or email platform] with the requester name, the tool, and the access level requested, and send the requester a confirmation that their request is now with the owner. If the requested tool has no recorded owner in [software inventory registry], assign the ticket to the IT admin queue in [IT service desk or ticketing system] instead.
Guided by AI
Build your own with MAIA
Start with an app-agnostic prompt, then let MAIA guide you to the right apps and workflow.
Adapt at speed with visual-first automation and AI
Make drives efficiencies, solves problems, and speeds innovation by breaking down silos across your business.
%201.svg)
+2
Date
·
Duration
Problem
IT teams receive access requests for internal tools and have to work out who owns each tool before the request can move forward. Ownership information is scattered across registries and individual memory, so requests sit in the helpdesk queue while someone identifies where to send them. Requesters chase updates and access is granted later than it should be.
.avif)
+2
Date
·
Duration
Solution
When an employee submits an internal access request form, the automation reads the requested tool and access level and looks the tool up in the software inventory registry to identify its designated owner. It then assigns the request ticket to that owner, notifies them with the requester, tool, and access level details, and confirms to the requester that their request is with the owner. Requests for tools with no recorded owner are assigned to the IT admin queue instead.
+2
Date
·
Duration
Impact
Access requests land with the correct tool owner the moment they are submitted, removing the manual ownership lookup and the queue time that follows it.
Benefits
+2
Date
·
Duration
Instant request routing
+2
Date
·
Duration
No ownership lookups
+2
Date
·
Duration
Shorter access wait times
+2
Date
·
Duration
Fully auditable request trail
Solutions
Adapt at speed with visual-first automation and AI
Make drives efficiencies, solves problems, and speeds innovation by breaking down silos across your business.
.png)
.svg){kind=avatar}
.svg){kind=avatar}
.svg){kind=avatar}