Route access requests to owners
Interpret employee access requests from chat, identify the relevant resource and its owner, and route the request to the owner for approval.
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An AI agent that interprets access requests sent through [chat platform], identifies the specific app or resource being requested even when described informally, and locates the appropriate owner from [internal registry, e.g. IT asset management system or directory]. The agent then routes the request to that owner via [chat platform] with the relevant context, adapting its interpretation and matching approach to the wording, scope, and ambiguity of each unique request.
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Problem
IT teams manually field a constant stream of access requests from employees, identifying the right tool or resource owner and connecting the two parties for each request. This creates a bottleneck for IT, slows down employees waiting on access, and is impossible to sustain as the organization grows.
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Solution
An AI agent that interprets access requests sent through chat, identifies the specific app or resource being requested even when described informally, and locates the appropriate owner from an internal registry. The agent then routes the request to that owner with the relevant context, adapting its interpretation and matching approach to the wording, scope, and ambiguity of each unique request.
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Impact
Access requests are interpreted, routed to the right owner, and resolved through chat, removing the IT team as a manual middleman and getting employees to the resources they need faster.
Benefits
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Faster access provisioning
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Reduced IT bottleneck
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Direct owner routing
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Scalable request handling
Solutions
Adapt at speed with visual-first automation and AI
Make drives efficiencies, solves problems, and speeds innovation by breaking down silos across your business.
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