Collect satisfaction feedback on resolved tickets
Detect ticket resolution and send a satisfaction survey.
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When a ticket's status changes to resolved in [helpdesk/ticketing system], send a satisfaction survey to the customer using [survey tool, e.g. dedicated survey platform or an emailed form] by email.
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Problem
Support teams have no consistent way to measure customer sentiment once a ticket closes, since sending a satisfaction survey depends on someone remembering to do it manually. As ticket volume grows, surveys get skipped inconsistently, leaving customer satisfaction data incomplete and support quality difficult to track.
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Solution
When a support ticket's status changes to resolved, the automation sends a satisfaction survey to the customer by email.
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Impact
Customer satisfaction is measured consistently for every resolved ticket, giving support leaders reliable data to track service quality over time.
Benefits
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Consistent CSAT tracking
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Automated survey delivery
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Centralized feedback records
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Improved service visibility
Solutions
Adapt at speed with visual-first automation and AI
Make drives efficiencies, solves problems, and speeds innovation by breaking down silos across your business.
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